Privacy Policy

1. About this policy

This policy explains how the Visora team handles information when you use the Visora app or website. It applies to information you provide directly, images you select for generation, purchase records made available by Apple, and support requests you send to us.

Our complete face-data practices are explained in Sections 2 through 6: Section 2 identifies what face data is processed; Section 3 explains why and how it is used; Section 4 identifies OpenAI as the only third party that receives it; Section 5 explains storage, retention and deletion; and Section 6 explains uses we do not make of face data.

2. Face data we process

Visora does not collect or create biometric face data. The app does not perform facial recognition, identify who you are, measure or extract face geometry, or create a faceprint, facial template, or other biometric identifier. When you choose to create a portrait, the app temporarily processes the photo you select. Because that photo may show your face, we refer to the selected photo as “face data” in Sections 2 through 6 so that our practices are completely clear.

Providing a photo is optional, but the portrait-generation feature cannot work without one. Visora receives only the image you deliberately select or capture; it does not scan your photo library for other images.

3. Use and processing of face data

We use the selected photo for one purpose only: to create the AI portrait, style, or target environment that you request. The photo is transmitted through our service to OpenAI's image-generation API, where an automated model processes it together with your selected style or environment. The generated result is then returned to the app.

This is the only planned use of the selected photo and any face visible in it. We do not use it to identify or authenticate you, track you, profile you, advertise to you, make decisions about you, or train our own AI models.

4. Face-data sharing and disclosure

The selected photo is shared only with OpenAI, LLC, our AI image-processing provider. OpenAI receives the image solely to generate the portrait you request and to operate and secure its API under its service terms. We do not sell, rent, license, disclose, or share the selected photo or face data with advertisers, data brokers, analytics providers, or any other third party.

OpenAI processes the image on OpenAI-controlled systems. OpenAI states that content submitted through its API is not used to train or improve its models unless the API customer expressly opts in. We do not opt in to share Visora user content for model training. OpenAI's current API data controls are available at developers.openai.com.

We may disclose information if required by law or valid legal process, but we do not retain a copy of the selected photo in our database to disclose.

5. Face-data storage, retention and deletion

We do not store the selected photo or face data in the Visora database or other permanent storage. The image exists on our infrastructure only transiently in memory while the generation request is transmitted and the result is returned. Our transient copy is automatically discarded when that request finishes or fails. Therefore, we retain no database copy of face data for a user to ask us to delete.

OpenAI temporarily receives and processes the selected photo on its systems. Under OpenAI's standard API data controls, API customer content may be retained in abuse-monitoring logs for up to 30 days, after which it is deleted automatically, unless OpenAI is legally required to keep it longer or needs to retain it to protect its services or third parties from harm. OpenAI may also retain an image for manual review if its safety systems detect potential child sexual abuse material. We do not have access to or control over these OpenAI safety logs.

A generated portrait is returned to the app. If you choose to save it, it is stored on your device and remains there until you delete it through your device or remove the app and its locally stored data. Deleting the selected source photo or a saved result from your device removes that local copy, but does not shorten the limited OpenAI safety-retention period described above.

6. No other use of face data

• We do not use facial recognition or create biometric identifiers or face profiles.
• We do not store selected photos or face data in our database.
• We do not use selected photos or face data to train our own models.
• We do not sell face data or use it for advertising, tracking, profiling, or analytics.
• We do not share face data with any third party other than OpenAI for the requested image generation.

7. Other information we process

• Purchase information: product identifiers, transaction status and entitlement information made available by Apple so the app can provide purchased features and restore purchases.
• Support information: your name, email address, user ID when supplied, and the content of messages you send through our support form.
• Technical information: limited device, diagnostic and usage information may be processed when needed to operate, secure and troubleshoot the service. This does not include biometric face data.

8. How we use other information

• To provide purchase features and restore eligible purchases.
• To maintain, secure, diagnose and improve the reliability of the app.
• To respond to support requests and communicate about issues you report.
• To comply with legal obligations and protect users, the service and our rights.

9. Retention and deletion of other information

Support messages and associated contact details are kept only as long as reasonably necessary to respond, resolve the issue, maintain legitimate business records, prevent misuse, and meet legal obligations. You may request deletion of information associated with a support request through the support form on the Visora website. We may need to verify your request and may retain records when the law requires it.

10. Subscriptions and Apple

Subscriptions and in-app purchases are processed by Apple under Apple's terms and privacy practices. We do not receive full payment-card details. You can manage subscriptions through your Apple ID settings. Purchase restoration uses Apple transaction information to confirm access.

11. Security

We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure and loss. Photos are encrypted in transit using HTTPS. No method of electronic transmission or storage is completely secure.

12. Your choices and rights

You can control camera and photo-library permissions in iOS settings and choose which photo, if any, to submit. Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information, or object to certain processing. Submit privacy or deletion requests through the support form on the Visora website. We may need to verify a request before completing it.

13. Children's privacy

Visora is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided personal information should contact us through the support form.

14. International processing

OpenAI and our other service providers may process information in countries other than the country where you live. Where required, we use appropriate contractual and legal safeguards for international transfers and require providers to protect information consistently with this policy.

15. Changes

We may update this policy to reflect changes to the product, our providers or applicable law. The revised version will be posted at this URL with an updated effective date, and additional notice will be provided where required.